Occasionally it is necessary to clear your browser's cache. Occasionally the cache can cause issues displaying web content properly. Please follow the instructions for your platform below.
Google Chrome.
First
open the Google Chrome browser.
1. Enter:
chrome://settings/clearBrowserData in your browser bar
2.
Check the box next to Cashed images and files (make sure the
other boxes are not checked unless you want to clear that data as
well)
3. In the drop down menu next to Obliterate the following
items from: select the beginning of time.
4. Click
Clear browsing data on the bottom right of the menu.
5.
Close all Chrome windows and re-open the Chrome program.
Internet Explorer.
First open Internet Explorer.
1. Select Tools (via the
Gear Icon) > Safety > Delete browsing history (If the
menu bar is hidden, press Alt to make it visible.)
2.
Don't uncheck Preserve Favorites website data.
3. Select:
Temporary Internet files or Temporary Internet files and website
files.
4. Click Delete. You will see a confirmation at
the bottom of the window when the process is complete.
5. Close
all browser windows and re-open the browser.
Firefox.
First open Firefox.
1. On Firefox the process is very
simple, press control + shift + delete (hold down keys in
sequence provided).
2. Under details, deselect everything
except Cache. (see screenshot below)
3. Click Clear now.
4. Close
all browser windows and re-open Firefox
Please contact us at 1-877-267-5970 or by email at [email protected] if you require assistance or have any further questions.