Customer Support

FAQ 5

• DDE Not Supported by Microsoft Excel
• Accessing the Product Help Page
• Windows 10: Accessing Internet Explorer
• How can I check that the Quotestream service is up and running?
• Stuck at "Connecting to Server" on a Mac

Getting Started 8

• Step 1 - Registration
• Step 2 - Installing Java (Windows Computer)
• Step 2 - Installing Java (Apple Computer)
• Step 3 - Starting the Live Streamer Desktop Application
• Troubleshooting loading the Streamer on Mac OS X

View all 8

Using the Streamer 32

• Creating, Selecting and Modifying Workspaces
• Add the Live Streamer Desktop icon to your Desktop (Apple Computer)
• Installing Quotestream Mobile (Apple Device)
• Edit Your Stock Portfolio
• Using the 'Symbol Lookup' Tool

View all 32

Java Issues 19

• How to Uninstall Java
• How to clear your Java cache (Windows Computer)
• How to clear your Java cache (Apple Computer)
• How to verify which version of Java you are using
• How to Add Java Security Exceptions

View all 19

Real-Time Data Packages 8

• Real-Time Data Packages - US Data
• Real-Time Data Packages - Canadian Data
• Real-Time Data Packages - Options and Chains
• Real-Time Data Packages - Futures and Commodities
• Real-Time Data Packages - Premium News Feeds

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RTD Data 6

• Setting up RTD Mode (Windows)
• Setting up DDE Mode (Windows)
• Troubleshooting RTD Issues
• Troubleshooting RTD Issues
• Seeing Delayed Data instead of Live Data

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Anti-Virus Configurations 4

• Kaspersky Firewall Configuration
• General Anti-Virus & Firewall Information
• Trouble Loading the Desktop Application
• Trouble Loading the Streamer from the Web Portal

Technical Assistance 9

• Remote Support
• Running the Desktop Application on Linux
• How to Generate a Screenshot
• Clearing your browser Cache (Windows)
• Clearing your browser Cache (Apple Computer)

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Charting Indicators 3

• Overlay Indicators
• Moving Averages
• Lower Indicators

Streamer Mobile Web FAQ 2

• Why do I receive a “Portfolio data polling paused” message on my mobile?
• How can I install an icon on my Blackberry mobile desktop?

Streamer Mobile Native App for Android and iPhone 1

• Troubleshooting the "There has been an Undetermined Problem..." Error Message

Quotestream Connect for Developers 2

• Quotestream Connect For Developers Request API Services Introduction
• Quotestream Connect for Developers

Introduction to QMod 3

• QMod - The Future of Financial Web Content
• QMod Currently Available for Distribution
• QMod Watchlists and Portfolios

Request API IPO Data Services 5

• Request API IPOsBySymbol
• Request API IPOsByCountry
• Request API IPOsPerformanceByCountry
• Request API FPOsByCountry
• Request API FPOsBySymbol

SFTP Raw Feed Service 1

• SFTP Daily File Service: Access Raw Feed Trace Files at End-of-Day

JSON Authentication 3

• Creating a User SID (session Id) Using the JSON Authentication Service
• Ending the User’s QuoteMedia Session upon Logout
• Checking if the User’s QuoteMedia Session is Valid/Active

QuoteMedia Symbology 9

• QuoteMedia Symbol Help Guide
• QuoteMedia Symbology Document
• What .H means at the end of a Canadian symbol
• QuoteMedia LSE Symbology Guide
• Quick Start Symbol Guide

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Data Resources 50

• ISO CFI Code Composer
• Trade Indicators
• Split Ratio Calculation
• Proportional Dividend Adjustment Explained
• Calculations

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Exchange Code Documentation 1

• Exchange Code/Group List

Smart Lookup FAQs 2

• How Can I Configure the Results for Smart Lookup?
• How can I check that the Smart Lookup service is up and running?

Data Feed Services 1

• QuoteMedia Data Feed Overview

Premium News - Service Providers Overview 7

• Dow Jones News Service
• GlobeNewswire
• Market News Publishing
• The Fly
• Benzinga Pro News

View all 7

News Topics 1

• News Topics

News in Other Languages 2

• French News
• German News

Real Time Market Data Info 3

• How to Access Real Time Market Data
• What is a Vendor of Record and Service Facilitator?
• Quotestream Connect User Management Process Flows