Customer Support

FAQ 5

• DDE Not Supported by Microsoft Excel
• Accessing the Product Help Page
• Windows 10: Accessing Internet Explorer
• How can I check that the Quotestream service is up and running?
• Stuck at "Connecting to Server" on a Mac

Getting Started 8

• Step 1 - Registration
• Step 2 - Installing Java (Windows Computer)
• Step 2 - Installing Java (Apple Computer)
• Step 3 - Starting the Live Streamer Desktop Application
• Troubleshooting loading the Streamer on Mac OS X

See all 8 articles

Using the Streamer 28

• Creating, Selecting and Modifying Workspaces
• Add the Live Streamer Desktop icon to your Desktop (Apple Computer)
• Installing Quotestream Mobile (Apple Device)
• Edit Your Stock Portfolio
• Using the 'Symbol Lookup' Tool

See all 28 articles

Java Issues 19

• How to Uninstall Java
• How to clear your Java cache (Windows Computer)
• How to clear your Java cache (Apple Computer)
• How to verify which version of Java you are using
• How to Add Java Security Exceptions

See all 19 articles

Real-Time Data Packages 8

• Real-Time Data Packages - US Data
• Real-Time Data Packages - Canadian Data
• Real-Time Data Packages - Options and Chains
• Real-Time Data Packages - Futures and Commodities
• Real-Time Data Packages - Premium News Feeds

See all 8 articles

RTD Data 6

• Setting up RTD Mode (Windows)
• Setting up DDE Mode (Windows)
• Troubleshooting RTD Issues
• Troubleshooting RTD Issues
• Seeing Delayed Data instead of Live Data

See all 6 articles

Anti-Virus Configurations 4

• Kaspersky Firewall Configuration
• General Anti-Virus & Firewall Information
• Trouble Loading the Desktop Application
• Trouble Loading the Streamer from the Web Portal

Technical Assistance 9

• Remote Support
• Running the Desktop Application on Linux
• How to Generate a Screenshot
• Clearing your browser Cache (Windows)
• Clearing your browser Cache (Apple Computer)

See all 9 articles

Charting Indicators 3

• Overlay Indicators
• Moving Averages
• Lower Indicators

Streamer Mobile Web FAQ 2

• Why do I receive a “Portfolio data polling paused” message on my mobile?
• How can I install an icon on my Blackberry mobile desktop?

Streamer Mobile Native App for Android and iPhone 1

• Troubleshooting the "There has been an Undetermined Problem..." Error Message

Introduction to QMod 3

• QMod - The Future of Financial Web Content
• QMod Currently Available for Distribution
• QMod Watchlists and Portfolios

SFTP Raw Feed Service 1

• SFTP Raw Feed Service: Access for End-of-Day Raw Feed Trace Files

QuoteMedia Symbology 6

• QuoteMedia Symbol Help Guide
• QuoteMedia Symbology Document
• What .H means at the end of a Canadian symbol
• QuoteMedia LSE Symbology Guide
• Quick Start Symbol Guide

See all 6 articles

Data Resources 43

• ISO CFI Code Composer
• Trade Indicators
• Split Ratio Calculation
• Proportional Dividend Adjustment Explained
• Calculations

See all 43 articles

Exchange Code Documentation 1

• Exchange Code/Group List

Smart Lookup FAQs 2

• How Can I Configure the Results for Smart Lookup?
• How can I check that the Smart Lookup service is up and running?

Data Feed Services 1

• QuoteMedia Data Feed Overview

Premium News - Service Providers Overview 7

• Dow Jones News Service
• GlobeNewswire
• Market News Publishing
• The Fly
• Benzinga Pro News

See all 7 articles

News Topics 1

• News Topics

News in Other Languages 2

• French News
• German News